Call Center Representative
4.
0 Westby, WI Westby, WI Part-time Part-time Estimated:
$27.
6K - $34.
9K a year Estimated:
$27.
6K - $34.
9K a year 12 days ago 12 days ago 12 days ago This is a peak time position, working 16-19 hrs per week.
In order to be considered for this position, you MUST apply on Paylocity at the following link:
https:
//recruiting.
paylocity.
com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union.
Call Center Representative is primarily responsible for courteous and efficient facilitation of telephone calls.
Performs a wide variety of duties related to all phases of products, services and policies as embodied by Westby Co-op Credit Union done in accordance with procedures.
Principal Duties and
Responsibilities:
Answers member questions, completes non-monetary transactions, and forwards calls to the appropriate personnel or department for resolution in a prompt, courteous, professional and efficient manner.
Demonstrates a helpful, polite, friendly attitude along with providing exceptional member service.
Acquire an extensive knowledge of the telephone equipment used to facilitate all aspects of the position.
Proper identification of members and maintain the integrity of our confidentiality policy at all times including maintaining a neat work area so confidential information is not compromised.
Responsible for all aspects of the Online Services products as assigned.
Educates members on products, services, fees and policies regarding their financial information and evaluate member needs to offer and set-up relevant products and services to members.
Properly enter information into the computer program(s) regarding transactions, holds, statements, account updates, order requests and other related transactions.
Assist the Accounting and Card departments with a wide array of account maintenance, reporting, and daily tasks.
Update and revise general account information as well.
Perform other job related duties and services as supervisor sees appropriate.
Work Relationships and Scope:
Reports directly to the Call CenterSupervisor.
Has direct phone contact with members and potential members on a daily basis.
Also confers with the Compliance Officer as a resource on policy and procedure.
Will work with almost all employees at WCCU on an occasional or regular basis.
Performance Dimensions:
Provide outstanding service to members and thoroughly understand relevant issues and the administrative processes involved in choosing a proper course of action.
Ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities while keeping the incoming calls a priority.
Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.
Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude.
Possess ability to gain the trust and respect of members, management, employees, and outside business contacts while maintaining a positive, professional working relationship Enhances job growth through continuing education, as required or necessary.
Knowledge, Skills and Abilities Required:
Education/Experience Requirements:
Previous related experience desired.
High school education preferred.
One to three months of related experience or training.
Prior financial experience preferred.
Skills and Abilities:
Excellent communications skills and proven effectiveness when working with members and staff.
Also work in a courteous, respectful and efficient manner.
Skillful listening, comprehension, and speaking ability to quickly decipher the needs of the person on the phone and relate the pertinent information requested.
Proficient operation of a variety of general office equipment such as PC, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.
Ability to present ideas, report facts and other information clearly and concisely.
Comprehend consequences of various situations and refer them to the appropriate staff for resolution.
Manage personal work flow, incoming calls, process transactions correctly and meet deadlines by being organized, detailed and task-oriented.
Ability to meet attendance standards and work overtime hours as requested and approved.
Ability to count, add, subtract, multiply and divide accurately along with any other mathematical necessity.
Ability to understand and follow safety/security practices.
Job Type:
Part-time Schedule:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Westby, WI Westby, WI Part-time Part-time Estimated:
$27.
6K - $34.
9K a year Estimated:
$27.
6K - $34.
9K a year 12 days ago 12 days ago 12 days ago This is a peak time position, working 16-19 hrs per week.
In order to be considered for this position, you MUST apply on Paylocity at the following link:
https:
//recruiting.
paylocity.
com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union.
Call Center Representative is primarily responsible for courteous and efficient facilitation of telephone calls.
Performs a wide variety of duties related to all phases of products, services and policies as embodied by Westby Co-op Credit Union done in accordance with procedures.
Principal Duties and
Responsibilities:
Answers member questions, completes non-monetary transactions, and forwards calls to the appropriate personnel or department for resolution in a prompt, courteous, professional and efficient manner.
Demonstrates a helpful, polite, friendly attitude along with providing exceptional member service.
Acquire an extensive knowledge of the telephone equipment used to facilitate all aspects of the position.
Proper identification of members and maintain the integrity of our confidentiality policy at all times including maintaining a neat work area so confidential information is not compromised.
Responsible for all aspects of the Online Services products as assigned.
Educates members on products, services, fees and policies regarding their financial information and evaluate member needs to offer and set-up relevant products and services to members.
Properly enter information into the computer program(s) regarding transactions, holds, statements, account updates, order requests and other related transactions.
Assist the Accounting and Card departments with a wide array of account maintenance, reporting, and daily tasks.
Update and revise general account information as well.
Perform other job related duties and services as supervisor sees appropriate.
Work Relationships and Scope:
Reports directly to the Call CenterSupervisor.
Has direct phone contact with members and potential members on a daily basis.
Also confers with the Compliance Officer as a resource on policy and procedure.
Will work with almost all employees at WCCU on an occasional or regular basis.
Performance Dimensions:
Provide outstanding service to members and thoroughly understand relevant issues and the administrative processes involved in choosing a proper course of action.
Ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities while keeping the incoming calls a priority.
Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.
Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude.
Possess ability to gain the trust and respect of members, management, employees, and outside business contacts while maintaining a positive, professional working relationship Enhances job growth through continuing education, as required or necessary.
Knowledge, Skills and Abilities Required:
Education/Experience Requirements:
Previous related experience desired.
High school education preferred.
One to three months of related experience or training.
Prior financial experience preferred.
Skills and Abilities:
Excellent communications skills and proven effectiveness when working with members and staff.
Also work in a courteous, respectful and efficient manner.
Skillful listening, comprehension, and speaking ability to quickly decipher the needs of the person on the phone and relate the pertinent information requested.
Proficient operation of a variety of general office equipment such as PC, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.
Ability to present ideas, report facts and other information clearly and concisely.
Comprehend consequences of various situations and refer them to the appropriate staff for resolution.
Manage personal work flow, incoming calls, process transactions correctly and meet deadlines by being organized, detailed and task-oriented.
Ability to meet attendance standards and work overtime hours as requested and approved.
Ability to count, add, subtract, multiply and divide accurately along with any other mathematical necessity.
Ability to understand and follow safety/security practices.
Job Type:
Part-time Schedule:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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